This privacy policy will explain how Ellon Physiotherapy uses the personal data we collect from you

Ellon Physiotherapy collects the following data:

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Personal identification information - Name, email address, phone number, etc.)

Special categories data - Health related data in order to deliver safe and appropriate assessments and treatment to our clients. 

In order for us to process health related data, we are required by EU law to have explicit consent which is obtained during completion of a Consultation form. (online)

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How do we collect your data?

You directly provide Ellon Physiotherapy with most of the data we collect. We collect data and process data when you:

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Book online

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

Complete a Consultation form

Complete Pilates registration forms

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How will we use your data?

Ellon Physiotherapy collects your data so that we can:

Make appointments and keep appropriate medical records.

Email you with special offers on other products and services we think you might like.

We will not share your data with any third parties for marketing purposes.
No third parties have access to your data unless the law allows for them to do so.

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How do we store your data?

Ellon Physiotherapy securely stores your data via the Cliniko database.

Ellon Physiotherapy will keep your treatment records for 8 years, treatment records for Children will be kept until the clients 25th birthday or 8 years from completion of treatment (whichever is the longest) . Once this time period has expired, we will delete your data from Cliniko's database.

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Marketing

Ellon Physiotherapy would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Ellon Physiotherapy from contacting you for marketing purposes.

 

What are your data protection rights?

Ellon Physiotherapy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Ellon Physiotherapy for copies of your personal data.

The right to rectification – You have the right to request that r Ellon Physiotherapy correct any information you believe is inaccurate. You also have the right to request Ellon Physiotherapy to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Ellon Physiotherapy erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Ellon Physiotherapy restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Ellon Physiotherapy processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Ellon Physiotherapy transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

email us at: admin@ellonphysiotherapy.com

Or write to us: Ellon Physiotherapy, Ellon Business Centre, Broomiesburn Road, Ellon, AB41 9RD

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Ellon Physiotherapy may use cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Ellon Physiotherapy website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19th January 2023.

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How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

email us at: admin@ellonphysiotherapy.com

Or write to us: Ellon Physiotherapy, Ellon Business Centre, Broomiesburn Road, Ellon, AB41 9RD

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at https://ico.org.uk/